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If this happens, click in the box labelled “Message: Please Be Specific” and type in a detailed description of the problem that you are having with using PayPal.
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Still other combinations will allow you to write a free-form message to PayPal customer service. Other times, hyperlinks will appear that will direct you to various functions or help articles on PayPal. Depending on the combination that you choose, additional drop-down menus may appear, prompting you to select even more specific topics. Click both of these (in order) and select one of the options that appear in each of them to narrow down your issue. You will see two drop-down menus labelled Choose a Topic and Choose a Subtopic. Choose the topic and subtopic of your message, write it out, and send it to PayPal. Once you’re inside the interface for secure messages about your account, sent between you and PayPal customer service, click Create New Message in the top-right corner.ħ.
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If you think that you can better describe the issue that you’re having with PayPal in written words as opposed to spoken ones, click Message Center (or Email Us). This passcode will expire in an hour, so call PayPal as soon as you can! 5. It will also display a one-time six-digit passcode that you can input, when prompted, when you call PayPal customer service in order to get help faster.
#CONTACT PAYPAL HOW TO#
how to talk to someone in a different language). The new page that you are on will display PayPal’s customer service phone number, as well as their customer service phone line hours and any special instructions for contacting them by phone (e.g. Call PayPal customer service, entering the passcode that you receive for speedier service. (NOTE: If you want to send an internal email message to PayPal instead, skip to step 5.) 4. If you want to reach PayPal customer service by phone, click Call Us to display their contact information. Once you’re on your main page for PayPal, scroll to the bottom of the screen and click Contact. Steps 1 and 2 of our How to Transfer Money to PayPal tutorial will show you how this is done, if you need some reminding. Detailed instructions for how to contact PayPal customer service 1.
#CONTACT PAYPAL FULL#
In the full set of instructions below, we’ll show you how each of them works. Select a topic and subtopic, compose your message, and then click Send.Īs you can see, there are two different general ways to contact PayPal’s customer service department.Call the phone number provided, and input the passcode when prompted.If you’re having trouble with any aspect of PayPal, here’s how to get in touch with their customer service team. You can read more about how this works at. Unlike PayPal Support, PayPal Canada’s page doesn’t have its direct messages open, so you can’t message them unless they message you first.Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something.
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PayPal Canada’s Twitter page is X Research source This could work if you make comments about bad customer service, as PayPal will really want to correct those issues. You could also try tweeting at PayPal Canada as a last resort if no other customer service options have worked for you.This is also helpful if you don’t have a PayPal account, since you only need a Twitter account to send a direct message.You can also message from the Twitter mobile app if you’re on the go.You might get an answer quickly, or it might take a little while if the representatives are busy. Direct messaging is a lot like texting.X Research source If you haven’t had success with other contact methods, try visiting and sending a message. In fact, PayPal encourages you to message this page if you have a problem. PayPal Support maintains a Twitter page and keeps its direct messages open. Send a message to PayPal Support’s Twitter page if you can't get help.